Our Commitment to Your Privacy
LocalServiceIndia.com (referred to herein as “we,” “us,” “our,” or the “Platform”) is committed to protecting the privacy of your data. This policy explains how we collect, use, disclose, and secure your personal information when you use our website and services.
1. Information We Collect
We collect information from you in two primary ways:
A. Direct Information Provided by You
This is the information you willingly provide to us:
- Customer Data: Name, email address, phone number, service request details, and manually entered location (Pincode/City).
- Service Provider Data: Name, contact details, professional qualification, Registration Number, years of experience, service offerings, profile photo, and bank/payment details (if applicable).
B. Information Collected Automatically
Our system collects this information when you use the Platform:
- Usage Data: Your search queries, pages viewed, time spent, and which providers you contacted.
- Technical Data: Your IP address, browser type, device information, and operating system.
- Cookies: We use cookies and other tracking technologies to enhance user experience.
2. How We Use Your Data
We use your information primarily for the following purposes:
- Service Functionality: To connect customers with Verified Service Providers and to display listings.
- Verification: To confirm the credibility and qualifications of service providers.
- Communication: To send service-related updates, technical notices, and security alerts.
- Improvement: To analyze and improve the performance of our website and service quality.
- Fraud Prevention: To detect and prevent fraud, unauthorized activities, and meet legal requirements.
3. Disclosure and Sharing of Your Information
We share your personal information only under the following circumstances:
- Connecting Users: When a customer requests a service, we share the customer’s contact details with the relevant service provider (and vice-versa) for the sole purpose of service delivery.
- Trusted Third-Party Service Providers: We may share data with reliable companies providing hosting, analytics, and customer support, who are bound by confidentiality agreements.
- Legal Requirements: If required by law or upon a valid request from governmental authorities.
4. Data Security and Retention
- Security Measures: We implement reasonable technical and organizational measures (such as encryption and firewalls) to protect your personal information from unauthorized access and disclosure.
- Retention: We retain your information for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by law.
5. Your Rights
You have certain rights regarding your personal information:
- Access: You have the right to access and obtain a copy of your information.
- Correction: You have the right to request the correction of inaccurate or incomplete information.
- Deletion: You have the right to request the deletion of your personal information under certain conditions.
6. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us here:
Email: [email protected]